Support

Something not working, or a question about your subscription? Email us and a person will reply — usually within one business day.

support@comps.cards

Telling us your device, the app version (Settings › About in the app) and what you were doing gets us to an answer faster. If it's about billing, include the address on your store receipt.

Common questions

How do I cancel my subscription?: Subscriptions are billed by Apple, not by us, so cancelling happens in your device settings: Settings › Apple Account › Subscriptions › CardComps. On Android it's Google Play › Payments & subscriptions. Cancelling takes effect at the end of the period you have already paid for, and you keep access until then.
I'm being charged but the app says I'm not subscribed.: Tap Restore purchases on the subscription screen — that re-checks your Apple Account or Google account for an existing subscription. It's the usual fix after reinstalling or switching to a new phone. If it still doesn't find one, email us with the address on your store receipt and we'll sort it out.
What happened to my free trial?: The free trial is available once per Apple Account or Google account. If you've subscribed to CardComps before, the store won't offer it again — the subscription screen shows the price you'll actually be charged, without a trial, when that's the case.
The app read my card wrong.: The search that produced your results sits at the top of the results screen and is editable. Correct it and search again — you're never stuck with what the app guessed. A photo of the back usually helps too: the card number and any serial numbering are printed there.
My card shows no sold listings.: That usually means no matching card has sold on that marketplace in the last year, not that something is broken. Try a broader search — drop the parallel or the serial numbering — or switch marketplace. A card with no US sales has often sold in the UK or Australia.
What do you do with my photos?: They're used to read the card and then discarded. Nothing is saved to our servers and nothing is attached to a profile, because CardComps has no accounts — there's no sign-up, no email and no password.
Can I get a refund?: Refunds for App Store and Google Play purchases are handled by the store, not by us. Apple's is at reportaproblem.apple.com; Google's is in Play › Order history. Email us if you'd like a hand with it.

Subscription details

CardComps Pro is US$4.99 per month, or the equivalent in your local currency, and unlocks every lookup in the app. New subscribers get the first two weeks free. It renews automatically until cancelled.

Payment is charged to your Apple Account or Google account at confirmation of purchase. Subscriptions renew unless auto-renew is turned off at least 24 hours before the end of the current period.

See also our Terms of Service and Privacy Policy.